Refund Policy
Introduction
At Bright Blue Services, we strive to provide high-quality cleaning services to meet our customers’ expectations. However, if you are not satisfied with our services, we offer a structured refund policy to ensure fairness and transparency.
Eligibility for Refund
Refunds are considered under the following circumstances:
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There were significant issues with the quality of cleaning that were reported within 24 hours of service completion.
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The cleaning crew failed to arrive at the scheduled time without prior notification or rescheduling.
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Payment was charged incorrectly due to system errors or billing mistakes.
Refund Request Process
To request a refund, customers must:
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Contact our customer service team within 24 hours of the cleaning service.
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Provide a detailed explanation of the issue, including photographs if applicable.
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Allow us the opportunity to rectify the situation through a re-cleaning service before a refund is processed.
Refund Approval and Processing
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If a re-cleaning is not possible or does not resolve the issue, a partial or full refund will be issued based on the severity of complaint.
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Refunds will be processed within 7-10 business days via the original payment method.
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Any discounts or promotions applied at the time of booking will be deducted from the refund amount.
Non-Refundable Circumstances
Refunds will not be issued in the following cases:
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The dissatisfaction is due to unrealistic expectations beyond the scope of service.
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The customer did not provide access to the property at the scheduled time, resulting in service cancellation.
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The cleaning service was completed as per the checklist, and no valid issues were reported within 24 hours.
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Personal preference complaints without clear evidence of service deficiency.
Contact Us
For refund requests or any other concerns, please reach out to us at:
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Phone: (437) 223-5735
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Email: info@brightblueservices.ca
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We value your business and appreciate the opportunity to serve you. Our goal is to provide
excellent cleaning services and customer satisfaction.